Ratings, like all public data such as reviews, ranks, and featured, are pulled directly from the app stores. Which means comparing data directly to your developer account can provide for discrepancies as ratings are calculated differently in Google's developer console.

How we collect ratings:

We snapshot ratings from the store a handful of times each day, recording the changes. Those changes are reported in the "New" toggle off your Ratings report. You'll also see changes day to day where the total ratings count can increase (or decrease). The total count of ratings is reported in the "Overall" toggle of the report.

The reason you can see differences between the developer console and Appfigures:

• We snapshot ratings over time and record the differences day to day
• Google records any ratings as a new rating and does not deduct changes

How would that look?

Let's say someone leaves a four star rating yesterday and the same user updates the rating today to a five star.

In Appfigures it would look like this:

Yesterday: New 4 star rating

⭐ = 0

⭐⭐ = 0

⭐⭐⭐= 0

⭐⭐⭐⭐ = 1

⭐⭐⭐⭐⭐ = 0

Today: Changes the earlier 4 star rating to a 5 star rating

⭐ = 0

⭐⭐ = 0

⭐⭐⭐ = 0

⭐⭐⭐⭐ = -1

⭐⭐⭐⭐⭐ = 1

In Google's developer console, Google would keep both, despite the change. That would look like this in your developer console:

Yesterday: New four star rating in Google's developer console

⭐ = 0

⭐⭐= 0

⭐⭐⭐ = 0

⭐⭐⭐⭐ = 1

⭐⭐⭐⭐⭐ = 0

Today: Changes the earlier four star change to five star rating

⭐ = 0

⭐⭐ = 0

⭐⭐⭐ = 0

⭐⭐⭐⭐ = 1

⭐⭐⭐⭐⭐ = 1

So in Appfigures you see the cumulative ratings where in Google you'd see the sum of any rating.